Making sure your business is meeting the demands of today’s multi-location retailers can be a challenge even for the most seasoned supplier. That’s why we developed a unique program that erases the worry around retail must-arrive-by-dates (MABD) and enables you to minimize and even eliminate costly charge-back fees.

By coordinating all the logistics, including appointment scheduling, delivery, and notification in case of delays, Saia’s Retail Delivery Assurance program not only lets you track and document all your shipments, it means more money to your bottom line.

Meet the demands of today’s retail industry with Saia’s two tiers:

Tier 1 – Must Arrive by Date (MABD)

• Big-box retailers requiring MABD service (Retailers without a portal / appointment system are Tier 2)

• On Time In Full (OTIF)

• Provides continuous, proactive communication

• Real-time shipment visibility

• Assistance in case of delays

• No shipment will be delivered earlier than scheduled

• Shipments arrive on time – never early or late

Tier 2 – Custom Requests

• Tailored service to meet specific delivery dates and times (includes MABD)

• Dedicated customer service team monitoring shipments

• Non-business hours

• Weekend deliveries

Customer Product Rollouts

Our solutions team can manage customer product rollout needs. We will engage the appropriate personnel based on the level of need for the roll out to put together the plan. This includes our network engineering team, linehaul, LinkEx, pricing, etc…

Types of Customer Product Rollouts:

• Simple, one-time events

• RFP usually designed to specs of the customer

• Open ended requests

• Strategic conversations

Got questions or have a special product rollout? Reach out to our roll out team at rollouts@saia.com.

Reverse Transit Time Calculator

Use our reverse transit calculator to determine when your freight needs to ship in order to comply with MABD. Enter your pickup location, delivery destination and the MABD. The calculator displays the pickup date required to safely make the delivery window. Reverse Transit Time Calculator

For more information, contact your Account Executive.

Go to the Retail Delivery Assurance Claim Form